TASKS & RESPONSIBILITIES
• Take full responsibility for managing and operating the following departments: Restaurant, Kitchen, Housekeeping & Laundry, Locker Room, etc.
• Ensure the Clubhouse operates smoothly, efficiently, and safely for customers.
• Maintain high service quality standards; manage facilities and inventory within the Clubhouse area.
• Ensure the security and safety of customers’ personal belongings stored in lockers.
• Welcome and attend to guests at the Clubhouse.
• Handle and resolve customer complaints and feedback promptly and professionally.
• Propose and implement initiatives to increase revenue for the restaurant and Clubhouse services.
• Organize events, banquets, VIP services, and other special functions.
• Guide and supervise staff to comply with approved standard operating procedures (SOPs); propose improvements or changes when necessary.
• Organize staff training, assign duties, and evaluate performance and service quality within the department.
• Work directly with contractors related to Clubhouse facilities and services.
• Perform other duties as assigned from time to time.
• Carry out additional tasks as required by the Company Director.
JOB REQUIREMENTS
Type of work: As assigned by the Company’s Board of Directors.
Working hours: Full-time, permanent.
Number of subordinates: Approximately 60 staff members.
Educational background: University degree or higher.
Major: Business Administration, Foreign Trade, Economics, or related fields.
Experience:
• Minimum 5 years of experience in a similar position.
• Experience in the golf industry is a strong advantage.
Knowledge:
• Human resource management and development.
• General knowledge of economics and social matters.
Skills / Abilities:
• Strong goal-setting and planning skills.
• Ability to manage and adapt to change.
• Leadership and team motivation skills.
• Training and staff development capabilities.
• Ability to build a culture of collaboration and knowledge sharing.
• Strong analytical, synthesis, and problem-solving skills.
• Excellent presentation and communication skills.
• Proficiency in English and office computer applications.
Attitude: Professional, positive, open-minded, and committed to long-term employment with the Company.
